Exchange and Return Policy

Exchange & Return Policy:

At The Desi Monkey, we want you to love what you wear. If something isn't right, we’re here to help you get the perfect fit!

To start an exchange or return, please email us at: support@thedesimonkey.com

The Quick Rules:

  • 7-Day Window: All requests must be made within 7 days of delivery.

  • Original Condition: Products must be unwashed, unused, and have the original sticker labels attached.

  • Packing: Please fold the item correctly and pack it securely to avoid damage during transit.

1. Exchanges (Size & Wrong Items)

If you have a size issue or received the wrong product, don't worry—the monkey has your back!

  • Free Exchange: We offer a one-time free exchange for size issues. We will even arrange the reverse pickup for you at no extra cost.

  • Price Difference: If you exchange for a higher-priced item, the difference must be paid online before we process the new shipment.

  • One-Time Use: Exchange/Return requests are processed only once per order.

2. Returns & Refunds

We only offer refunds in the case of defective or damaged products.

  • Reporting Defects: Email us with your order details and clear photographs of the defect.

  • Exceptional Returns: If we approve a return where there was no fault on our end (e.g., you simply changed your mind), a fee of Rs. 100 will be deducted from your refund to cover the rising costs of reverse logistics.

  • Refund Method: Refunds are processed back to your original payment method or a provided bank account.

3. What Isn't Covered?

  • Slight Variations: Because of screen brightness and photography, the actual color or design may vary slightly from the website images. Returns are not accepted for these minor variations.

  • Sale Items: Any product bought during a Sale or using a Discount Code is not eligible for a refund.

  • User Damage: If we find that the defect happened due to your handling, washing, or usage, we cannot offer an exchange or refund.

  • Refuse Damaged Parcels: To protect yourself, please do not accept any package that looks tampered with or damaged at the time of delivery.

4. Important Notes

  • Size Issues: While we offer free exchanges for size, we do not offer refunds for size issues.

  • Final Decision: The Desi Monkey reserves the right to refuse a return if the merchandise does not meet the above criteria.

Support Hours: 10 AM to 7 PM (Monday to Friday)

Email: support@thedesimonkey.com